Archives: FAQs

How do I get a refund on my order?

For all refunds, please fill in this form with as much information as possible. A member of our team will then be in contact with you to process the refund.

Can I change my order?

For any changes to your order (ie dietary requirements, add items, etc.) please contact our team as soon as possible on 02 9746 0767 and we will attempt to amend your order.

My Order was wrong, what do I do?

In the case where we have packaged your food incorrectly, please get in contact with us on 02 9746 0767. If this is past trading hours, or there is no answer, please fill out our feedback form and we will endeavour to rectify the issue by getting in contact with you.

My Order is late, who do I contact?

Being a new system, we will endeavour to reach you as quickly as possible. In the case where we are late to drop off your food, please contact us directly on 02 9746 0767 and we will let you know how the food is going.

Will you be doing contactless delivery?

Yes! In response to the COVID-19 outbreak and for your peace of mind, we offer a contactless delivery service. Our drivers will knock/buzz/call your residence and will leave the meals at the door. We will then contact you by phone to let you know that your meal has arrived.

Where do you deliver?

We deliver to neighbouring suburbs listed here . We will slowly expand our in-house delivery radius, but will also be providing UberEats to those outside of our own delivery radius.

How have you responded to the COVID-19 outbreak?

The Pasta House concept was born in response to the COVID-19 outbreak. Health was, and still is our number 1 priority and our concept was developed with health and safety in mind by creating a controlled kitchen environment. To mitigate the spread, our kitchen staff undergo stringent cleaning procedures and sanitise regularly. We have limited our menu, hence the number of staff within our venue at any given time.

Although our pasta is handmade, all staff are required to constantly wear and change gloves and facemasks whilst performing kitchen and delivery duties. Our delivery will be performed in a contactless matter highlighted in our FAQ.